Privacy statement

Privacy Statement Hotel Nordseka Last updated: 4 September 2026

1. Who we are Hotel Nordseka (Stationsplein 8, 2275 AZ Voorburg, The Netherlands) is the controller for the processing of your personal data when you – for example – visit our website, make a booking or stay with us. If you have any questions about our privacy practices, you can contact us at: info@nordseka.com or +31 (0)70 - 209 99 00.

2. Scope / Applicability This privacy statement applies to all personal data we collect and process in connection with:

• your visit to our website, including the use of cookies and the online booking engine;
• a reservation you make with us, whether directly or through a booking platform or travel agent;
• your stay at the hotel and the services you use during it, such as the restaurant, parking and Wi-Fi;
• any contact you have with us by e-mail, telephone, contact form, review or newsletter.

3. What personal data we collect Depending on your interaction with us, the personal data we may collect includes:

• identification and contact details: name, address, e-mail address, telephone number, date of birth, nationality, and identity document details where we are legally required to register them;
• reservation and stay details: arrival and departure dates, room type, rate, number of guests, preferences and special requests;
• payment details: payment method, transaction data and invoices. Card details are processed by our payment provider; we do not store complete card numbers ourselves;
• correspondence: your messages, questions, complaints and reviews;
• technical data about your website visit: IP address, device and browser type, pages viewed and the time of your visit, collected through cookies;
• camera images: recordings from security cameras in the publicly accessible areas of the hotel.

4. How and why we use your personal data / Legal bases We process your personal data for the following purposes, and based on the following legal grounds:

5. Cookies and online tracking We use cookies and similar tracking technologies on our website for:

• necessary cookies, which make the website work, keep it secure and remember your cookie choices. These are always placed;
• analytical cookies, which show us how the website is used so we can improve it. These are only placed with your consent;
• marketing cookies, which allow us to measure the results of our advertising and show you relevant offers. These are only placed with your consent.

You can change or withdraw your cookie choices at any time through the cookie settings on our website.

6. Sharing and transfer of data We may share your personal data with the following categories of recipients:

• service providers who act on our instructions, such as our property management and booking system, payment providers, IT and hosting suppliers, and the parties that send our e-mail;
• analytics and advertising providers, and only where you have given consent for this;
• public authorities and supervisory bodies, where we are legally obliged to provide data;
• professional advisors such as accountants and lawyers, where necessary.

We do not sell your personal data. Where a recipient processes data outside the European Economic Area, we ensure an appropriate safeguard is in place, such as the European Commission’s standard contractual clauses.

7. Data security and retention We apply appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration or disclosure. Access to your personal data is restricted to those employees and service providers who need it for their work. We will retain your personal data for no longer than is necessary for the purposes set out in this statement and in compliance with applicable laws (for example, we may keep booking/billing data for 7 years for tax purposes). After that, data will be deleted or anonymised.

8. Your rights Under the GDPR you have the following rights with regard to your personal data:

• the right of access: to obtain a copy of the personal data we hold about you;
• the right to rectification: to have inaccurate or incomplete data corrected;
• the right to erasure: to have your data deleted where we no longer have grounds to keep it;
• the right to restriction: to limit how we use your data while a request is being handled;
• the right to object: to object to processing based on our legitimate interest, and at any time to direct marketing;
• the right to data portability: to receive the data you provided in a structured, commonly used format;
• the right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at info@nordseka.com. We will respond within one month. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

9. Changes to this privacy statement We may amend this privacy statement from time to time (for example to reflect changes in legislation, our services or how we manage data). The updated version will be published on our website. The date at the top of this statement indicates when it was last revised.

10. Contact If you have any questions about this privacy statement or about the processing of your personal data by Hotel Nordseka, you can contact us: Hotel Nordseka Stationsplein 8, 2275 AZ Voorburg, The Netherlands E-mail: info@nordseka.com Phone: +31 (0)70 - 209 99 00