Privacy Statement Hotel Nordseka Last updated: [ 01-05-2025 ]
1. Who we are Hotel Nordseka (Stationsplein 8, 2275 AZ Voorburg, The Netherlands) is the controller for the processing of your personal data when you – for example – visit our website, make a booking or stay with us. If you have any questions about our privacy practices, you can contact us at: info@nordseka.com or +31 (0)70 - 209 99 00.
2. Scope / Applicability This privacy statement applies to all personal data we collect and process in connection with:
- your use of our website (www.nordseka.com) and any online booking system
- your booking and stay at Hotel Nordseka
- your contact with our staff (e.g., via email, phone)
- marketing communications you receive from us It does not apply to those third-party websites that may be linked from our site (you should check their privacy statements separately).
3. What personal data we collect Depending on your interaction with us, the personal data we may collect includes:
- Identity & contact details: name, address, email address, telephone number, nationality, date of birth (where required)
- Booking details and stay data: arrival/departure dates, number of guests, room type, services used during your stay
- Payment & billing data: credit card or other payment information, invoice details, billing address
- Website & technical data: IP address, browser type, device identifier, cookie information, browsing behaviour on our site
- Optional preferences/special requests: e.g., dietary requirements, room preferences
- CCTV or physical security data: if you use facilities where we have surveillance (only where strictly necessary) We only collect data which is adequate, relevant and limited to what is necessary to achieve the purposes for which it is processed (data minimisation).
4. How and why we use your personal data / Legal bases We process your personal data for the following purposes, and based on the following legal grounds:
| Purpose | Legal basis |
|---|---|
| To process and manage your booking and stay (including room assignment, services, billing) | Performance of a contract with you |
| To maintain our administrative, accounting and audit obligations (e.g., tax, legal registers) | Legal obligation |
| To provide customer service, respond to queries, process complaints | Legitimate interest |
| To send you marketing communications (offers, newsletter) if you have given consent, or our legitimate interest where permitted | Consent or Legitimate interest |
| To manage and secure our website (analytics, cookies, performance) | Consent (for non-essential cookies) or Legitimate interest |
| To detect or prevent fraud, protect our property and guests (e.g., CCTV, access control) | Legitimate interest |
5. Cookies and online tracking We use cookies and similar tracking technologies on our website for:
- Essential site functionality (strictly necessary cookies)
- Performance & analytics (to improve our site)
- Marketing & remarketing (when you have given consent) You will be presented with a cookie banner when you first visit our website, allowing you to accept or decline non-essential cookies. You can withdraw your consent or adjust your cookie settings at any time via our website or via your browser settings.
6. Sharing and transfer of data We may share your personal data with the following categories of recipients:
- Service providers and processors who act on our behalf (e.g., payment processors, IT providers, CRM systems)
- Booking channel partners, travel agents, GDS systems (when you book through third-party)
- Other hotels or groups within our organisation (where applicable)
- Public authorities as may be required by law (e.g., tax authorities, police for night register) If we transfer your personal data outside the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., standard contractual clauses) to protect your rights and the security of your data.
7. Data security and retention We apply appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration or disclosure. Access to your personal data is restricted to those employees and service providers who need it for their work. We will retain your personal data for no longer than is necessary for the purposes set out in this statement and in compliance with applicable laws (for example, we may keep booking/billing data for 7 years for tax purposes). After that, data will be deleted or anonymised.
8. Your rights Under the GDPR you have the following rights with regard to your personal data:
- Right of access: you may request confirmation whether we process your data and access to the data we hold.
- Right to rectification: you may request that we correct inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”): you may request deletion of your personal data where the law allows.
- Right to restriction of processing: you may ask us to restrict processing of your data.
- Right to data portability: where relevant, you may receive your data in a structured, machine-readable format.
- Right to object: you may object to processing based on legitimate interest or for direct marketing.
- Right to withdraw consent: if processing is based on consent, you may withdraw at any time without affecting the lawfulness of processing prior to withdrawal. To exercise these rights, please contact us at info@nordseka.com. We may need to ask you for proof of identity. If you believe we have not processed your data in accordance with applicable law, you have the right to lodge a complaint with the national supervisory authority: Autoriteit Persoonsgegevens (PO Box 93374, 2509 AJ Den Haag, The Netherlands).
9. Changes to this privacy statement We may amend this privacy statement from time to time (for example to reflect changes in legislation, our services or how we manage data). The updated version will be published on our website. The date at the top of this statement indicates when it was last revised.
10. Contact If you have any questions about this privacy statement or about the processing of your personal data by Hotel Nordseka, you can contact us: Hotel Nordseka Stationsplein 8, 2275 AZ Voorburg, The Netherlands E-mail: info@nordseka.com Phone: +31 (0)70 - 209 99 00
If you like, I can provide a Dutch-language version of this privacy statement (or a bilingual version). Would you like that?
